Terms of Service

Definitions

In these Terms:

• —"Visura Flow", "we", "us", "our" refers to the operator of the Visura Flow platform.
• —"Service" means the Visura Flow web application, API, Chrome extension, and any related tools or features we provide.
• —"Subscriber" or "you" means any individual or business entity that has created an account on the Service.
• —"Client Data" means any data you input about your own clients, leads, or projects.
• —"Content" means any text, images, files, presentations, or other material you upload, create, or store within the Service.
• —"Subscription Plan" means the tier of paid access you have selected.

Eligibility and Account Registration

To use Visura Flow you must be at least 18 years old and have the legal capacity to enter into a binding contract. The Service is intended for professional and business use by interior designers, design studios, and related professionals.

You agree to provide accurate, complete, and up-to-date information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@visuraflow.com if you suspect unauthorised access.

You may not create an account on behalf of another person without their authorisation, or register multiple free accounts to circumvent plan limits.

Subscriptions, Billing & Payment

3.1 Subscription plans

Visura Flow offers paid Subscription Plans with features and seat limits as described on our pricing page. Plan features may change over time; we will give you at least 30 days' notice of any reduction in features included in your current plan.

3.2 Free trials

Where a free trial is offered, it will convert to a paid subscription automatically at the end of the trial period unless you cancel before the trial expires. No charges will be applied during the trial period.

3.3 Billing and renewal

Subscriptions are billed monthly or annually in advance depending on the plan you select. Your subscription renews automatically on the same date each billing cycle. Payments are processed by Stripe. By subscribing you authorise us to charge your payment method on a recurring basis.

3.4 Price changes

We may change subscription prices at any time with at least 30 days' written notice via email. Price changes take effect at your next renewal after the notice period. If you do not wish to continue at the new price, you may cancel before your next renewal.

3.5 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access to the Service until the end of your current billing period. We do not issue pro-rata refunds for unused time. Exceptions may be made at our discretion — contact support@visuraflow.com.

3.6 Seat overage (team plans)

On team plans that allow seat overage, additional members beyond your plan limit are charged at the overage rate stated at the time of the addition. Overage charges are billed alongside your next regular subscription payment. Admins may lock billing to prevent unauthorised overages.

Acceptable Use

You agree not to use the Service to:

• —Violate any applicable law, regulation, or third-party right
• —Upload, transmit, or distribute malicious code, viruses, or harmful content
• —Attempt to gain unauthorised access to any part of the Service or its infrastructure
• —Scrape, crawl, or extract data from the Service in an automated manner without our written consent
• —Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• —Use the Service to send unsolicited commercial messages (spam) to your clients
• —Reverse engineer, decompile, or attempt to extract the source code of the Service
• —Resell or sublicense access to the Service to third parties without our express written consent
• —Use AI features to generate content that is false, misleading, discriminatory, or harmful

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated these acceptable use requirements.

Your Content and Intellectual Property

5.1 Your ownership

You retain full ownership of all Content you create, upload, or store within the Service. We claim no intellectual property rights over your Content.

5.2 Licence to us

By uploading Content to the Service, you grant Visura Flow a limited, non-exclusive, royalty-free licence to host, store, transmit, and display your Content solely for the purpose of providing the Service to you. This licence terminates when you delete the Content or close your account.

5.3 Your responsibility

You are solely responsible for the Content you upload. You warrant that you own or have the necessary licences, rights, and permissions to use and share all Content you upload, and that doing so does not infringe any third-party rights.

5.4 Visura Flow IP

The Visura Flow platform, including its design, code, trademarks, and brand assets, are the exclusive property of Visura Flow. Nothing in these Terms grants you any rights in our intellectual property other than the limited right to use the Service as described herein.

Client Data & Data Processing

When you input data about your own clients into Visura Flow, you act as the data controller and we act as your data processor. We process that client data only on your instructions and in accordance with our Privacy Policy and applicable data protection law.

You are responsible for ensuring you have a lawful basis to input your clients' personal data into a third-party platform and for informing your clients accordingly if required by law.

You may export or delete all client data from your account at any time. Upon account termination, we will delete client data within 30 days as described in our Privacy Policy.

Third-Party Services & Chrome Extension

7.1 Third-party integrations

The Service integrates with third-party services including Stripe (payments), Calendly (booking), Resend (email), Unsplash (images), and Google Gemini (AI). Your use of those services is subject to their own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of third-party services.

7.2 Chrome extension (Atelier Clipper)

The Atelier Clipper browser extension is provided as a tool to help you collect product information from public websites for use in your projects. You are responsible for ensuring your use of the extension complies with the terms of service of any website you clip content from. Visura Flow does not warrant that clipping content from third-party websites is permitted under those sites' terms.

The extension processes page content locally in your browser. Only the data you choose to save is transmitted to Visura Flow's servers.

7.3 AI features

AI-generated content (including Lead Intelligence analyses and image suggestions) is provided for informational purposes only. Visura Flow makes no guarantees as to the accuracy, completeness, or fitness for purpose of AI outputs. You should not rely solely on AI outputs when making business decisions.

Service Availability & Modifications

We aim to maintain 99.5% uptime but do not guarantee uninterrupted access to the Service. Scheduled maintenance will be notified in advance where possible. We are not liable for losses arising from temporary unavailability.

We reserve the right to modify, suspend, or discontinue any feature or the Service as a whole at any time, with reasonable notice where possible. If we discontinue the Service entirely, we will provide at least 60 days' notice and a means for you to export your data.

Limitation of Liability

To the fullest extent permitted by applicable law, Visura Flow shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising from your use of (or inability to use) the Service.

Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you to Visura Flow in the three months immediately preceding the claim; or (b) £100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Visura Flow and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your Content; (c) your violation of these Terms; or (d) your infringement of any third-party rights.

Cancellation and Termination

11.1 Cancellation by you

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. Your account and data remain accessible until then.

11.2 Termination by us

We may suspend or terminate your account immediately if: (a) you breach these Terms materially; (b) you fail to pay fees when due; (c) we are required to do so by law; or (d) we reasonably believe continued operation poses a legal or security risk.

Where termination is not due to your breach, we will provide at least 14 days' notice and allow you to export your data during that period.

11.3 Effect of termination

Upon termination, your right to access the Service ends immediately. We will delete your account data within 30 days in accordance with our Privacy Policy.

Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal legal proceedings, we encourage you to contact us at legal@visuraflow.com to attempt to resolve the matter informally. We will respond within 14 business days.

Changes to These Terms

We may update these Terms from time to time. We will notify you by email and/or in-app notice at least 14 days before material changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before they take effect.

General

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Visura Flow regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to do so in the future.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact

For any questions about these Terms, contact us at legal@visuraflow.com.

Visura Flow · United Kingdom